Cancellation Policy

Effective Date: September 14, 2026

At Clothoriya, we understand that customers may sometimes need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how refunds are handled.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request a cancellation, please contact us as soon as possible with the following details:

  • Order ID
  • Customer name
  • Registered mobile number
  • Reason for cancellation

Cancellation requests can be submitted through our contact details provided below.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been shipped, the customer may need to receive the product and follow our applicable Return & Refund Policy, subject to the eligibility conditions mentioned in that policy.

3. Refund for Cancelled Orders

If a cancellation request is approved before dispatch, the applicable refund will generally be processed to the original payment method used for the order.

The time taken for the refund to reflect in the customer’s account may depend on the payment service provider or bank.

4. Cancellation by Clothoriya

Clothoriya reserves the right to cancel an order in certain situations, including:

  • Product being unavailable or out of stock
  • Incorrect or incomplete product/pricing information
  • Payment-related issues
  • Suspected fraudulent or unauthorized transactions
  • Incorrect shipping or delivery information
  • Any other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been successfully received, the applicable refund will generally be processed to the original payment method.

5. How to Contact Us

For cancellation requests or questions regarding an order, please contact us:

Business Name: Clothoriya
Owner: Murtaza Khan
Email: smr441600@gmail.com
Phone: 9555775371

Address:
249, Ganash Ganj, Ganash Ganj, Orai,
PO: Orai, DIST: Jalaun,
Uttar Pradesh – 285001, India

Clothoriya aims to process cancellation requests promptly whenever possible. Customers are encouraged to contact us as soon as they decide to cancel an order.