Return & Refund Policy

Effective Date: September 14, 2026

At Clothoriya, we want our customers to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, you may request a return or refund subject to the terms below.

1. Return Eligibility

Return requests should generally be submitted within 7 days of delivery.

A product may be eligible for return if:

  • The product is damaged or defective when received.
  • You received the wrong product, size, colour, or variant.
  • The product is materially different from its description on our website.
  • The product is unused and remains in its original condition.
  • The product is returned with its original packaging, tags, labels, and accessories, where applicable.

Products that have been used, washed, altered, damaged after delivery, or returned without required original packaging may not be eligible for return.

2. How to Request a Return

To request a return, please contact us within the applicable return period and provide:

  • Order ID
  • Customer name
  • Registered mobile number or email address
  • Reason for return
  • Clear photographs or other information about the product, where required

Our team may review the request and provide further instructions regarding the return process.

3. Return Approval

All return requests are subject to verification and approval.

We reserve the right to reject a return request if the product does not meet the applicable return conditions or if the request is submitted outside the specified return period.

4. Refunds

Once the returned product is received and inspected, we will determine whether the refund is approved.

If approved, the applicable refund amount will generally be processed to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on the payment service provider, bank, or financial institution.

5. Refund for Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, or other information to verify the issue. Depending on the circumstances, we may provide a replacement, return, refund, or another appropriate resolution.

6. Return Shipping

Where the return is due to a damaged, defective, incorrect, or materially different product, Clothoriya may arrange or reimburse eligible return shipping as appropriate.

For other return requests, return shipping charges may be the customer’s responsibility, subject to the applicable return conditions.

7. Non-Returnable Situations

A return or refund may not be available when:

  • The return request is submitted after the applicable return period.
  • The product has been used, washed, altered, or damaged after delivery.
  • The product is missing its original tags or packaging where required.
  • The issue is caused by improper use or handling.
  • The product does not meet the applicable return conditions.

8. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. Please refer to our Cancellation Policy for further information.

9. Exchanges

Where available, exchanges may be offered subject to product availability and eligibility.

If the requested replacement is unavailable, an eligible refund or alternative resolution may be provided.

10. Contact Us

For return or refund-related questions, please contact us:

Business Name: Clothoriya
Owner: Murtaza Khan
Email: smr441600@gmail.com
Phone: 9555775371

Address:
249, Ganash Ganj, Ganash Ganj, Orai,
PO: Orai, DIST: Jalaun,
Uttar Pradesh – 285001, India

Clothoriya reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page with an updated effective date.